End User License Agreement

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English 한국어 日本語中文－繁體 2026-09-09 (Current)

Last Updated: 2026-09-09

This End User License Agreement (the “Terms”) is between you (or the “User”) and Veroplay Limited, a company registered in Cyprus, with its registered address at Metochiou 37 Agios Andreas 1101 NICOSIA CYPRUS (“Veroplay,” “we,” “us,” or “our”). These Terms govern your access to and use of the Veroplay platform (the “Platform”), games published on the Platform (the “Games”), websites for the Platform and the Games (the “Websites”), and related PC and mobile applications (the “Apps”) (collectively, the “Services”).

These Terms incorporate by reference rules and policies specific to certain Services (the “Operation Policies”), as may be updated from time to time, which are available here. To the extent there are any conflicts between the Operation Policy for a specific Service and these Terms, the relevant Operation Policy shall control. You are responsible for reviewing and ensuring that you are aware of, and in compliance with, any Operation Policy applicable to the Service you are using, which can be viewed via the drop-down menu.

In using or accessing specific Services offered through the Platform, you may be required to consent to additional software-specific or service-specific terms, which may include license terms and other terms of use, offered by our affiliates (the “Affiliate Terms”) or third parties (the “Third Party Terms”). With respect to your access and use of the Services, you understand that to the extent there is any conflict between the Affiliate Terms and these Terms or between Third Party Terms and these Terms, these Terms shall prevail. With respect to your access and use of Affiliate’s services or games, you understand that to the extent there is any conflict between the Affiliate Terms and these Terms, Affiliate Terms shall prevail. With respect to your access and use of Third Party services or games, you understand that to the extent there is any conflict between the Third Party Terms and these Terms, Third Party terms shall prevail.

ARBITRATION & CLASS ACTION WAIVER NOTICE: UNLESS YOU ARE IN THE UNITED KINGDOM, THE EUROPEAN UNION, OR ANOTHER JURISDICTION THAT DOES NOT PERMIT ARBITRATION AS SPECIFIED IN SECTION 12 (“DISPUTE RESOLUTION & AGREEMENT TO ARBITRATE”), AND EXCEPT FOR CERTAIN TYPES OF DISPUTES DESCRIBED IN SECTION 12, YOU AND VEROPLAY AGREE THAT, SUBJECT TO CERTAIN LIMITED EXCEPTIONS, DISPUTES BETWEEN YOU AND VEROPLAY WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION AND YOU ARE WAIVING YOUR RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING. YOU CAN OPT OUT OF ARBITRATION WITHIN THIRTY (30) CALENDAR DAYS OF THE DATE YOU FIRST AGREE TO THESE TERMS BY FOLLOWING THE OPT-OUT PROCEDURES SPECIFIED IN SECTION 12.

If you are a resident of the Republic of Korea, the Korea-specific terms (“Korea Terms”) shall apply to you. In the event of any conflict between the Korea Terms and these Terms, the Korea Terms shall prevail.

If you are a resident of Japan, the Japan-specific terms (“Japan Terms”) shall apply to you. In the event of any conflict between the Japan Terms and these Terms, the Japan Terms shall prevail.

If you are a resident of Taiwan, the Taiwan-specific terms (“Taiwan Terms”) shall apply to you. In the event of any conflict between the Taiwan Terms and these Terms, the Taiwan Terms shall prevail.

1. Basic Terms

Eligibility

You may use the Services only if you can form a binding contract with us and are not barred from receiving the Services under the laws of any applicable jurisdiction. If you are accepting these Terms and using the Services on behalf of a company, organization, government, or other legal entity, you represent and warrant that you are authorized to do so. You may use the Services only in compliance with these Terms and all applicable local, state, national, and international laws, rules, and regulations. You shall not use the Services if you are under age 18 without parental consent or have previously been banned from using the Services. If you are under age 18, you represent that you have your parent or guardian’s permission to use the Apps, please have them read these Terms and our Privacy Policy with you. If you are a parent or legal guardian of a User under age 18, you are subject to these Terms and responsible for your child’s activities on the Apps.

You need certain minimum hardware and software capability (including a suitable connection to the Internet) to use the Services. It is your responsibility to ensure your equipment (computer, laptop, netbook, tablet or other mobile device) meets all the necessary technical specifications to enable you to access and use the Services.

Agreement to Terms

By accepting these Terms, you agree to be bound by these Terms. The Services that Veroplay provides are always evolving and the form and nature of the Services may change from time to time. As a result, we may need to amend these Terms from time to time. We will provide you with advance notice of material changes to the Terms through the Services, or through any other appropriate measures as determined by us in our sole discretion. If you continue to use the Services for thirty (30) calendar days after such notice, such continued use shall constitute acceptance of the updated Terms. If you do not accept the changes, you can terminate these Terms.

Subject to the provisions in Section 2 below, Veroplay may, from time to time, need to modify or stop (permanently or temporarily) providing the Services (or any features within the Services) to you or to Users generally; although Veroplay will use commercially reasonable efforts to provide notice to you, Veroplay may not be able to provide you with prior notice. You agree that such modifications or suspensions of the Services shall not constitute a breach of these Terms. We also retain the right to create limits on use and storage at our sole discretion at any time without prior notice to you.

Registration

The Platform allows you to create an account, which will allow you to manage your purchases, subscriptions, and other settings, preferences, and features specific to your use of the Platform and the Games. It’s important that you provide us with accurate, complete, and up-to-date information for your account, and you agree to update such information, as needed, to keep it accurate and complete. If you do not, we may have to suspend or terminate your account. We reserve the right to force forfeiture of any username for any reason or to disable any log-on ID, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms or if any details you provide for the purposes of registering as a User prove to be false.

You are responsible for safeguarding the password or credentials that you use to access your account. We encourage you to use “strong” passwords (passwords that use a combination of upper- and lower-case letters, numbers, and symbols) with your account. We are not liable for any loss or damage arising from your failure to comply with the above requirements. You are responsible for all activities that occur under your account, whether or not you know about them. If your account is hacked or any third parties use your account, then you shall immediately notify us and follow our instructions. We may restrict usage of such account in our sole discretion.

Our use of your information is subject to our Privacy Policy.

The Services may include advertisements, which may be targeted to the content or information on the Services, queries made through the Services, or other information. The types and extent of advertising on the Services are subject to change. In consideration for Veroplay granting you access to and use of the Services, you agree that Veroplay and its affiliates, third party providers, and partners may place such advertising on the Services or in connection with the display of content or information from the Services whether submitted by you or others, unless otherwise provided.

2. Updates

We may provide patches, updates, or upgrades to the Services that must be installed for you to continue to use the Services. Although we will use commercially reasonable efforts to notify you of upcoming changes, we may update the Services remotely without notifying you. We may modify, suspend, discontinue, substitute, replace, or limit your access to any aspect of the Services at any time. You acknowledge that your use of the Services does not confer on you any interest, monetary or otherwise, in any aspect or feature of the Services, including but not limited to (where applicable) any rewards or Content, as defined in Section 3 (save for where it is your own User Content). You also acknowledge that any data, customization, or other data related to your use of the Services may cease to be available to you at any time without notice, including without limitation after a patch, update, or upgrade is applied. We do not have any maintenance or support obligations with respect to the Services.

3. Virtual Currency

We may offer you the ability to acquire licenses to virtual currency (“Virtual Currency”) by: (a) purchasing a limited license to use Virtual Currency for a fee (“Purchased Virtual Currency”); or (b) earning a limited license to use Virtual Currency through use or enjoyment of the Services. You may also purchase for a fee, exchange Virtual Currency for, or earn a limited license to use Content. “Content” shall mean digital goods, subscriptions, features, functionality, bonuses, and other virtual items that are usable within the Platform and the Games.

When you earn or pay the fee to obtain such Virtual Currency or Content, you are obtaining or purchasing from Veroplay the license to use such Virtual Currency or Content subject to these Terms. Neither Virtual Currency nor Content are redeemable for money or monetary value from Veroplay or any other person, except as otherwise required by applicable law. Virtual Currency and Content do not have an equivalent value in real currency and do not act as a substitute for real currency. Neither Veroplay nor any other person or entity has any obligation to exchange Virtual Currency or Content for anything of value, including, but not limited to, real currency. You agree that Veroplay may engage in actions that may impact the perceived value or purchase price, if applicable, of Virtual Currency and Content at any time, except as prohibited by applicable law.

You may not transfer, sell, gift, exchange, trade, lease, sublicense, or rent Virtual Currency or Content except within the Services and as expressly permitted by Veroplay.

Except as otherwise prohibited by applicable law or these Terms, Veroplay reserves and retains all rights, title, and interest, property or otherwise, in and to the Virtual Currency and Content. The license to Virtual Currency and Content under the license will terminate upon termination of the license and as otherwise provided herein.

4. Purchases from Veroplay

The following provisions apply when you make a purchase directly from Veroplay via the Platform, the Websites, or the Apps (including in-app purchases). Purchases made from a third party are subject to that third party’s terms and conditions unless otherwise specified.

When you provide payment information to Veroplay or its authorized processor, you represent that you are an authorized user of the payment card, PIN, key, account, or other payment method specified by you, and you authorize Veroplay to charge such payment method for the full amount of the transaction. If you are a minor, you must obtain a parent or legal guardian’s permission prior to entering or using any payment methods.

We do our best to describe every product or service offered on the Service as accurately as possible. However, we do not warrant that any part of the Services, including without limitation the product specifications, pricing, or other Content on the Services is complete, accurate, reliable, current, or error-free.

In the event of any errors relating to the pricing or specifications, Veroplay shall have the right to refuse or cancel any orders in its sole discretion unless applicable laws dictate otherwise. If we charged your credit card or other account prior to our cancellation, we would issue a credit to your account in the amount of the charge. Additional terms may apply, and you will have the opportunity to review such terms in such cases.

If a product or service you purchased from us is not as described, your sole remedy is to cancel the purchase and receive a credit for the purchase price.

Except as otherwise prohibited by applicable law, Veroplay, in its sole discretion, has the absolute right to manage, modify, substitute, replace, suspend, cancel, or eliminate Virtual Currency or Content, including your ability to access or use Virtual Currency or Content, without notice or liability to you.

5. Additional Terms for App Store Apps

If you accessed or downloaded the App from any app store or distribution platform (such as Apple App Store or Google Play) (each, an “App Provider”), then you acknowledge and agree that:

These Terms are between you and Veroplay, and not with the App Provider; between Veroplay and the App Provider, Veroplay is solely responsible for the App.
It is not the App Provider’s responsibility to provide any maintenance or support services for the App.
If the App fails to conform to any applicable warranty, you may notify the App Provider and the App Provider may refund the purchase price for the App to you (if applicable) and, to the maximum extent permitted by applicable law, the App Provider will have no other warranty obligation whatsoever with respect to the App. Any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure of an App to conform to any warranty will be the sole responsibility of Veroplay.
The App Provider is not responsible for addressing any of your claims or any third party’s claims relating to the App or your possession and use of the App, including, but not limited to: (i) product liability claims; (ii) any claim that the App fails to conform to any legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation.
If there is a third-party claim that the App or your possession and use of the App infringes that third party’s intellectual property rights, Veroplay will be solely responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claim to the extent required by these Terms.
The App Provider and its subsidiaries are third-party beneficiaries of these Terms as they relate to your license of the App. Upon your acceptance of these Terms, the App Provider will have the right (and will be viewed to have accepted the right) to enforce these Terms as related to your license of the App against you as a third party beneficiary of these Terms.
You must also comply with all applicable third-party terms of service when using the App.
You agree to comply with all U.S. and foreign export laws and regulations to ensure that the App, any technical data related the App, or any direct product from your use of the App is not exported or re-exported directly or indirectly in a way that violates those laws and regulations. By using the App, you represent and warrant that: (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.

If you accessed or downloaded the App from the Apple App Store, then you also agree to use the App only: (i) on an Apple-branded product or device that runs iOS (Apple’s proprietary operating system software); and (ii) as permitted by the “Usage Rules” stated in the Apple Store Terms of Service.

6. Rights to the Services

Intellectual Property Rights to the Services

Subject to your compliance with these Terms and the restrictions set forth in Section 7, Veroplay grants you a limited, non-exclusive, revocable, personal, non-transferable, non-sublicensable license to download and install a copy of the Services, including the Games and Apps, on any mobile device or computer that you own or control.

Intellectual Property Rights in User Generated Content

Veroplay may, from time to time, offer you the ability to create User Content on the Services. “User Content” means any materials, including but not limited to text, data, files, images, designs, graphics, videos, and software, that is provided by you or on your behalf or import to be made available through the Services.

Veroplay does not claim any ownership rights in any User Content. Subject to the license you grant to Veroplay according to these Terms, you retain your rights to any User Content you submit, post, or display on or through the Services. To make the User Content available to you and other Users, Veroplay needs a license from you. By submitting, posting, or displaying User Content on or through the Services, you grant us a worldwide, permanent, sub-licensable, non-exclusive, irrevocable, royalty-free license to use, copy, reproduce, process, adapt, modify, publish, translate, transmit, create derivative works from, display, and distribute such User Content in any and all media or distribution methods (now known or later developed). You agree that we may modify or adapt your User Content in order to transmit, display, or distribute it over computer networks and in various media or make changes to your User Content as are necessary to conform and adapt that User Content to any requirements or limitations of any networks, devices, services, or media.

Responsibility for User Content

All User Content, whether publicly posted or privately transmitted, is the sole responsibility of the person who originated the User Content. As between you and Veroplay, we may (but are not required to) monitor or control User Content posted via the Services; provided, however, any use or reliance on any User Content made available via the Services or obtained by you through the Services is at your own risk.

We do not endorse, support, represent, or guarantee the completeness, truthfulness, accuracy, or reliability of any User Content or communications posted via the Services. We also do not endorse any opinions expressed via the Services. You understand that by using the Services, you may be exposed to User Content that might be offensive, harmful, inaccurate, or otherwise inappropriate, or in some cases, postings that have been mislabeled or are otherwise deceptive. Under no circumstances will Veroplay be liable in any way for any User Content, including, but not limited to, any errors or omissions in any User Content, or any loss or damage of any kind incurred as a result of the use of any User Content posted, emailed, transmitted, or otherwise made available via the Services or broadcast elsewhere.

You must not make objectionable content available on or through the Services; doing so in violation of these Terms shall constitute a material breach. You should only provide User Content that you are comfortable sharing with others under these Terms. “Objectionable content” includes any content that is illegal, defamatory or in breach of any contractual duty or any obligation of confidence, is infringing of any privacy or intellectual property rights, is obscene, sexually explicit, threatening, abusive, harassing, inciteful of violence, terrorism, or hatred, blasphemous, discriminatory (on any ground), liable to cause anxiety, alarm, or embarrassment, knowingly false or misleading, or that does not comply with all applicable laws and regulations or is otherwise objectionable.

Veroplay may at any time screen, remove, delete, block, or refuse to publish User Content that violates this Agreement or is otherwise objectionable as determined in Veroplay’s sole discretion and without prior notice or any liability to you or any third party. If you provide User Content, you may only use the tools that Veroplay provides through the normal functionality of the Service to remove or modify that specific type of User Content. You understand that you may be exposed to User Content from a variety of sources when using the Services and acknowledge that User Content may be inaccurate, offensive, indecent, or otherwise objectionable. You agree that Veroplay shall not be responsible or liable for your or others’ User Content or for any use of your User Content by Veroplay in accordance with these Terms.

If you are concerned about any User Content (particularly content that may be illegal or harmful to children), you can report that User Content to us. Complaints about any Content must be submitted to support@veroplay.com and must contain details of the specific Content giving rise to the complaint.

Veroplay does not allow intellectual property infringement activities through the Services. You may not and agree not to create, generate, or make available through the Services any User Content to which you do not have the right to grant Veroplay such license in all of the elements (including the licensed music) of the User Content.

If you do choose to create, generate, or make available your User Content through the Services, you are solely responsible for your User Content and represent and warrant that:

(i) you have all the rights, power, and authority necessary to grant the rights granted in these Terms to any User Content that you submit;

(ii) Veroplay does not need to obtain any further licenses, provide attribution, or pay royalties or other compensation to any third parties;

(iii) Veroplay’s use of your User Content will not violate any third-party contract or cause Veroplay to violate any applicable laws or regulations; and

(iv) your User Content, and Veroplay’s use of the User Content as contemplated under these Terms, will not (a) infringe, misappropriate, or violate a third party’s intellectual property rights, or any other applicable rights (including but not limited to portrait rights), (b) contain, transmit, distribute, link to, or otherwise make available, advertise, or promote any content that infringes any intellectual property rights or data protection, privacy, or other rights of any other person, or is “objectionable content” as set out above, (c) impersonate any person or entity or otherwise misrepresent your relationship with any person or entity in a manner that does or is intended to mislead, confuse, or deceive others, (d) contain, transmit or distribute any unsolicited or unauthorized advertising, marketing, or promotional material or other form of solicitation (spam), or (e) transmit or distribute any virus or other code that has contaminating or destructive elements.

Feedback

You acknowledge and agree that any feedback, comments, or suggestions you may provide regarding the Services (“Feedback”) shall be wholly owned by Veroplay. You hereby assign all right, title, and interest in and to your Feedback to Veroplay.

7. Restrictions On Use

We reserve the right (but will not have the obligation) to access, read, preserve, and disclose any information as we reasonably believe necessary to: (i) satisfy any applicable law, regulation, legal process, or governmental request; (ii) enforce the Terms, including investigation of potential violations of the Terms; (iii) detect, prevent, or otherwise address fraud, security, or technical issues; (iv) respond to User support requests; or (v) protect the rights, property or safety of Veroplay, its Users and the public.

You may not do any of the following while accessing or using the Services:

(i) access, tamper with, or use non-public areas of the Services, Veroplay’s computer systems, or the systems of Veroplay providers;

(ii) probe, scan, or test the vulnerability of any system or network or breach or circumvent any security or authentication measures;

(iii) access, search, or attempt to access or search the Services by any means (automated or otherwise) other than through our currently available, published interfaces that are provided by Veroplay (and only pursuant to those terms and conditions), unless you have been specifically allowed to do so in a separate agreement with Veroplay (scraping the Services without the prior consent of Veroplay is prohibited);

(iv) forge any TCP/IP packet header or any part of the header information in any email or posting, or in any way use the Services to send altered, deceptive, or false source-identifying information;

(v) interfere with, or disrupt, (or attempt to do so), the access of any User, host or network, including, without limitation, sending a virus, overloading, flooding, spamming, mail-bombing the Services, or by scripting the creation of User Content in such a manner as to interfere with or create an undue burden on the Services;

(vi) use, display, mirror, or frame the Services or any individual element within the Services, Veroplay’s name, any Veroplay trademark, logo, or other proprietary information (including, without limitation, the Games), or the layout and design of any page or form contained on a page, without Veroplay’s express written consent;

(vii) avoid, bypass, remove, deactivate, impair, descramble, or otherwise circumvent any technological measure implemented by Veroplay or any of Veroplay’s providers or any other third party (including another User) to protect the Services;

(viii) attempt to access or search the Services or download materials from the Services through the use of any engine, software, tool, agent, device, or mechanism (including spiders, robots, crawlers, data mining tools or the like) other than the software or search agents provided by Veroplay or other generally available third-party web browsers, including but not limited to for the purposes of developing, training, fine-tuning, validating, or improving artificial intelligence systems or products, except and only to the extent that we are unable to exclude or limit such activities by contract under applicable law (and for the avoidance of doubt, this provision should be treated as an express reservation of our rights in this regard, including but not limited to for the purposes of Article 4(3) of the Digital Copyright Directive ((EU) 2019/790));

(ix) send any unsolicited or unauthorized advertising, promotional materials, email, junk mail, spam, chain letters, or other form of solicitation;

(x) use any meta tags or other hidden text or metadata utilizing a Veroplay trademark, logo URL or product name without Veroplay’s express written consent;

(xi) use the Services, or any portion of the Services, for any commercial purpose or for the benefit of any third party or in any manner not permitted by these Terms;

(xii) attempt to decipher, decompile, disassemble, or reverse engineer any of the software used to provide the Services;

(xiii) collect or store any personally identifiable information from the Services from other Users of the Services without their express and informed consent;

(xiv) manipulate, exploit, reverse engineer, or extract underlying models, training data, algorithms, or system prompts from any AI-powered feature or tool within the Services, including (without limitation) through prompt injection, adversarial inputs, or any other technique designed to cause the AI system to behave in a manner not intended by us, or to circumvent anti-cheat measures or content moderation systems;

(xv) violate any applicable law or regulation; or

(xvi) encourage or enable any other individual to do any of the foregoing.

8. DMCA Policy

Veroplay respects copyright law and expects you and its Users to do the same. It is Veroplay’s policy to terminate in appropriate circumstances Users who repeatedly infringe or are believed to be repeatedly infringing the rights of copyright holders. We may in our sole discretion limit access to the Services or update, transfer, suspend, or terminate the accounts of any Users who infringe the intellectual property rights of others, whether or not there is any repeat infringement.

If you believe your intellectual property has been used on the Services in a way that constitutes copyright infringement, please submit a notice of alleged infringement to the designated agent (Metochiou 37 Agios Andreas 1101 NICOSIA CYPRUS / support@veroplay.com) via physical mail or email as shown here.

Please include the following in your notice:

Identify the copyrighted work that you claim has been infringed. If your notice covers multiple works, you may provide a representative list of such works.
Identify the material that you claim is infringing, including a description of where the material is located. Your description must be reasonably sufficient to enable us to locate the material. If possible, please include the URL of the webpage where the material is located.
Provide your full legal name, mailing address, telephone number, and (if available) e-mail address.
Include the following statement in the body of the notice:

“I have a good-faith belief that the use of the material is not authorized by the intellectual property rights owner, its agent, or the law. I represent that the information in this notice is accurate and, under penalty of perjury, that I am the owner of the intellectual property rights or authorized to act on the intellectual property rights owner’s behalf.”

Provide your electronic or physical signature.

Please note that, under the laws of your jurisdiction, if you knowingly misrepresent that material or activity is infringing, you may be liable for damages, including costs and attorneys’ fees, incurred by us or Users. If you are unsure whether the material or activity you are reporting is infringing, you may wish to contact an attorney before filing a notice with us.

9. Termination

If we or you terminate these Terms, we will make reasonable efforts to notify you by the email address associated with your account or through the Services the next time you attempt to access your account. Upon termination (whether by you or by us), all rights and obligations under these Terms shall end. The following Sections shall continue to apply: 3, 4, 7, 9, and 10–13.

Nothing in this Section 9 shall affect Veroplay’s rights to change, limit or stop the provision of the Services without prior notice in accordance with this Section 9.

The Terms will continue to apply until terminated by either you or Veroplay as follows:

(i) You may terminate these Terms with Veroplay at any time for any reason by deactivating your account and discontinuing your use of the Services. Where you are a paid subscription User, please note that if you terminate these Terms before the end of your subscription period, you will not be entitled to a refund of your fees.

(ii) We may suspend or terminate your account (including these Terms) or cease providing you with all or part of the Services at any time for any reason, unless prohibited by applicable law, including, but not limited to, if we reasonably believe: (a) you have violated these Terms, (b) you create risk or possible legal exposure for us; or (c) our provision of the Services to you is no longer commercially viable. You will not be entitled to refunds for any purchases you have made in connection with the Services, regardless of the reason for termination, unless otherwise required by applicable law.

10. Indemnity

You will indemnify and hold harmless Veroplay and its affiliates, parents, subsidiaries, and each of their officers, directors, employee and agents, from and against any claims, disputes, demands, liabilities, damages, losses, and costs and expenses, including, without limitation, reasonable legal, attorney, and accounting fees arising out of or in any way connected with: (i) any unauthorized access to or use of the Services by you; (ii) your User Content; or (iii) your violation of these Terms. If this provision is not enforceable under applicable law (e.g., under UK or EU law), then it shall be severed without affecting the rest of these Terms.

11. Disclaimers and Limitations of Liability

Please read this Section 11 carefully since it limits the liability of Veroplay and its parents, subsidiaries, affiliates, related companies, officers, directors, employees, agents, representatives, partners, and licensors (all together, the “Veroplay Entities”). Each of the subsections below only applies up to the maximum extent permitted under applicable law. Some jurisdictions (including the United Kingdom and jurisdictions within the European Union) do not allow the disclaimer of implied warranties or the limitation of liability in contracts, and as a result the contents of this Section 11 may not apply to you. Nothing in this Section 11 is intended to limit any rights you may have which may not be lawfully limited or limit Veroplay’s liability for: (i) death or personal injury caused by negligence; or (ii) fraudulent misrepresentation.

The Services are Available “AS-IS”

Your access to and use of the Services is at your own risk. You understand and agree that the Services are provided to you on an “AS IS” and “AS AVAILABLE” basis. Without limiting the foregoing, TO THE MAXIMUM EXTENT POSSIBLE UNDER APPLICABLE LAWS, VEROPLAY ENTITIES DISCLAIM ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

Veroplay Entities make no warranty and to the maximum extent possible under applicable laws disclaim all responsibility and liability for: (i) the merchantability, quality, fitness for purpose, completeness, accuracy, availability, timeliness, security, or reliability of the Services or any Content; (ii) any harm to your computer system, loss of data, or other harm that results from your access to or use of the Services, or any Content (including without limitation any unlawful use of the Services); (iii) the deletion of, or the failure to store or to transmit, any Content and other communications maintained by the Services; and (iv) whether the Services will meet your requirements or be available on an uninterrupted, secure, or error-free basis. No advice or information, whether oral or written, obtained from Veroplay Entities or through the Services, will create any warranty not expressly made in these Terms.

Nothing in this section impacts the statutory rights of Users in the United Kingdom and the European Union, which are referred to elsewhere in these Terms.

Links

The Services may contain links to third-party websites or resources. You acknowledge and agree that we are not responsible or liable for: (i) the availability or accuracy of such websites or resources; or (ii) the content, products, or services on or available from such websites or resources. Links to such websites or resources do not imply any endorsement by Veroplay Entities of such websites or resources or the content, products, or services available from such websites or resources. You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources.

No Assignment

You may not, without the prior written consent of Veroplay, assign, transfer, charge, or sub-contract all or any of your rights or obligations under these Terms, and any attempt without that consent will be null and void. If restrictions on transfer of the Services under these Terms are not enforceable under the law of your country, then these Terms will be binding on any recipient of the Services. Veroplay may at any time assign, transfer, charge, or sub-contract all or any of its rights or obligations under this Agreement.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE VEROPLAY ENTITIES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR ANY BUSINESS LOSSES, LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOOD-WILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (i) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES; (ii) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES, INCLUDING WITHOUT LIMITATION, ANY DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF OTHER USERS OR THIRD PARTIES; (iii) ANY CONTENT OBTAINED FROM THE SERVICES; OR (iv) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS.

SAVE FOR IN RELATION TO VEROPLAY’S LIABILITY FOR (I) DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE OR (II) FRAUDULENT MISREPRESENTATION, IN NO EVENT SHALL THE AGGREGATE LIABILITY OF THE VEROPLAY ENTITIES EXCEED THE GREATER OF ONE THOUSAND U.S. DOLLARS (U.S. $1000.00) OR THE AMOUNT YOU PAID VEROPLAY, IF ANY, IN THE PAST TWELVE MONTHS FOR THE SERVICES GIVING RISE TO THE CLAIM. TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAWS, THE LIMITATIONS OF THIS SUBSECTION SHALL APPLY TO ANY THEORY OF LIABILITY, WHETHER BASED ON WARRANTY, CONTRACT, STATUTE, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, AND WHETHER OR NOT THE VEROPLAY ENTITIES HAVE BEEN INFORMED OF THE POSSIBILITY OF ANY SUCH DAMAGE, AND EVEN IF A REMEDY STATED IN THESE TERMS IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

12. Dispute Resolution & Agreement to Arbitrate

PLEASE READ THIS SECTION (THE “ARBITRATION AGREEMENT”) CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS. IT PROVIDES FOR RESOLUTION OF MOST DISPUTES THROUGH INDIVIDUAL ARBITRATION INSTEAD OF COURT TRIALS AND CLASS ACTIONS. THIS SECTION ALSO CONTAINS A JURY TRIAL WAIVER AND A WAIVER OF ANY AND ALL RIGHTS TO PROCEED IN CLASS, COLLECTIVE, CONSOLIDATED (OTHER THAN ANY BATCHING PROCEDURES CONDUCTED BY THE ARBITRAL FORUM), PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE ACTION IN ARBITRATION OR LITIGATION TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

12.1 Mandatory Individual Arbitration

“Dispute” shall mean any dispute, claim, or controversy, whether arising before, on, or subsequent to you agreeing to these Terms, between you and Veroplay related to the formation, breach, termination, enforcement, interpretation, validity, scope, or applicability of these Terms or any other services, programs, marketing, advertising, solicitations, or conduct relating to our relationship (including the Services), whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory. Any Dispute, if not resolved through the informal dispute resolution procedure set forth below, shall be exclusively resolved by individual, binding arbitration in accordance with this Arbitration Agreement. The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any Disputes relating to the interpretation, applicability, enforceability, or formation of this Arbitration Agreement, including any claim that all or any part of this Arbitration Agreement is void or voidable. The arbitrator shall also be responsible for determining all threshold arbitrability issues, including issues relating to whether any portion of these Terms are unconscionable or illusory, in whole or in part, and any defense to arbitration, including waiver, delay, laches, or estoppel.

Notwithstanding the foregoing and Section 12.2 below, you and Veroplay each retain the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights. Any legal action by Veroplay against a non-consumer or its interactions with governmental and regulatory authorities shall not be subject to arbitration. Either party may also elect to have Disputes heard in small claims court seeking only individualized relief, so long as the action is not removed or appealed to a court of general jurisdiction.

To the fullest extent permissible by applicable law, all claims against Veroplay, including but not limited to claims arising out of or relating in any way to the Services or the EULA, must be filed within one year after such claim or cause of action arose or it will be forever barred.

If any court or arbitrator determines that this Arbitration Agreement is void or unenforceable for any reason as to Disputes arising before the date of posting of this Arbitration Agreement, then you may still be bound to previous versions of this Arbitration Agreement by reason of your separate agreement to those previous versions.

If any Dispute is determined not to be subject to arbitration or resolution in small claims court, the governing law shall be those of the State of New York; however, nothing in these Terms shall deprive you of any mandatory protections available to you under the laws of the jurisdiction where you are located.

12.2 Class Action / Jury Trial Waiver

You and Veroplay agree that, to the fullest extent permitted by law, each party is waiving the right to a trial by jury or to participate as a plaintiff, claimant, or class member in any class, collective, consolidated (other than any batching procedures conducted by the arbitral forum), private attorney general, or representative proceeding. This means that you and Veroplay may not bring a claim on behalf of a class or group and may not bring a claim on behalf of any other person unless doing so as a parent, guardian, or ward of a minor or in another similar capacity for an individual who cannot otherwise bring their own individual claim. This also means that you and Veroplay may not participate in any class, collective, consolidated (other than any batching procedures conducted by the arbitral forum), private attorney general, or representative proceeding brought by any third party.

Unless both you and Veroplay agree in writing, any arbitration will be conducted only on an individual basis and not in a class, collective, consolidated (other than any batching procedures conducted by the arbitral forum), or representative proceeding. If any court or arbitrator determines that this Section 12.2 is void or unenforceable for any reason or that an arbitration can proceed on a class basis, then the Arbitration Agreement shall be deemed null and void in its entirety, and you and Veroplay shall be deemed not to have agreed to arbitrate Disputes.

To the extent that any claims are allowed to proceed on a class, collective, consolidated (other than any batching procedures conducted by the arbitral forum), or representative basis, such claims must be litigated in the Republic of Korea, and the parties agree that litigation of those claims shall be stayed pending the outcome of any individual claims in arbitration. Notwithstanding the foregoing, you or Veroplay may participate in a class-wide settlement.

12.3 Opt-Out Procedures

To opt out of this Arbitration Agreement, you must send us a written opt-out notice (the “Opt-Out Notice”) by email at support@veroplay.com within thirty (30) calendar days from the date that you agreed to these Terms (the “Opt-Out Period”). The Opt-Out Notice must contain your full legal name, your complete mailing and email address and phone number, a clear statement that you wish to opt out of this Arbitration Agreement, and your signature. If your Opt-Out Period has passed, you are not eligible to opt out of this Arbitration Agreement. If you opt out of this Arbitration Agreement, all other provisions of the Terms will continue to apply to you. Additionally, if you opt out of this Arbitration Agreement, you may still be bound to previous versions of this Arbitration Agreement by reason of your separate agreement to those previous versions. In other words, opting out of this Arbitration Agreement shall have no effect on any previous, other, or future arbitration agreements you may enter into with Veroplay. As stated above, if you do not opt out of this Arbitration Agreement within the Opt-Out Period, then you will be bound to the terms and conditions of this Arbitration Agreement which shall supersede and replace in its entirety all previous versions of Veroplay’s arbitration agreements and class action provisions. If you timely provide Veroplay with a valid Opt-Out Notice, all Disputes shall be subject to the exclusive jurisdiction of, and you consent to venue in, the Republic of Korea.

12.4 Rules and Governing Law

Mandatory Pre-Arbitration Notice and Informal Dispute Resolution Procedures: You and we agree that good-faith, informal efforts to resolve disputes often can result in a prompt, cost-effective and mutually beneficial outcome. Therefore, in the event of a Dispute, you and Veroplay each agree to send the other party a written notice of dispute (a “Notice”). A Notice from you to Veroplay must be emailed to support@veroplay.com. Any Notice must include: (i) the claimant’s full legal name, complete mailing address, and email address; (ii) a description of the nature and basis of the claim or dispute; (iii) any relevant facts regarding claimant’s use of the Services, including whether claimant receives any emails associated with the Services, whether claimant has made a purchase from Veroplay, and if so, the date(s) of the purchase(s); and (iv) a personally signed statement from the claimant (and not their counsel) verifying the accuracy of the contents of the Notice. The Notice must be individualized, meaning it can concern only your dispute and no other person’s dispute. Veroplay will send any Notice to you at the email address or mailing address it has for you, if any.

After receipt of a Notice, the parties shall engage in a good faith effort to resolve the Dispute for a period of sixty (60) calendar days (which can be extended by agreement). You and we agree that, after receipt of the Notice, the recipient may request an individualized telephone or video settlement conference (which can be held after the 60-day period) and both parties will attend (with counsel, if represented). You and we agree that the parties (and counsel, if represented) shall work cooperatively to schedule the conference at the earliest mutually-convenient time and to seek to reach a resolution.

Compliance with these Mandatory Pre-Arbitration Notice and Informal Dispute

Resolution Procedures are a condition precedent to initiating arbitration. Any applicable limitations period (including statute of limitations) and any filing fee deadlines shall be tolled while the parties engage in the informal dispute resolution procedures set forth in this subsection. All of the foregoing procedures are essential so that you and Veroplay have a meaningful opportunity to resolve disputes informally. If any aspect of these requirements has not been met, the parties agree that a court of competent jurisdiction may enjoin the filing or stay the prosecution of an arbitration. Nothing in this paragraph limits the right of a party to seek damages for non-compliance with these Procedures in arbitration.

If the parties cannot resolve the Dispute through the procedures set forth above, you and Veroplay each agree that all Disputes shall be resolved exclusively through final and binding individual arbitration, rather than in court. The parties may agree to waive hearings and resolve Claims through submission of documents. Any arbitration hearing will be conducted remotely by telephone or video conference to the extent possible, but if the arbitrator determines, or the parties agree, that a hearing should be conducted in person, the arbitration hearing will take place as close to your residence as practicable, or another agreed upon locale, and shall be before one arbitrator. All Disputes shall be submitted to National Arbitration and Mediation (“NAM”) for arbitration before one arbitrator. The arbitration will be administered by NAM in accordance with NAM’s rules and procedures, including any supplementary rules and fee schedules, then in effect (the “NAM Rules”), except as modified by this Arbitration Agreement. A party who desires to initiate arbitration must provide the other party with a written Demand for Arbitration as specified in the NAM Rules. A form for initiating arbitration proceedings is available on NAM’s website at https://www.namadr.com/resources/rules-fees-forms/. You and we agree that the party initiating arbitration must submit a certification that they have complied with and completed the Mandatory Pre-Arbitration Notice and Informal Dispute Resolution Procedures requirements referenced above and that they are a party to the Arbitration Agreement enclosed with or attached to the demand for arbitration. The demand for arbitration and certification must be personally signed by the party initiating arbitration (and their counsel, if represented). The parties agree that submission of the certification shall be required for the claim to be deemed properly filed. For additional information on how to commence an arbitration proceeding, you can contact NAM at customerservice@namadr.com.

If NAM determines that 25 or more substantially similar arbitration demands presented by or with the assistance, coordination, or cooperation of the same law firm, group of law firms, cooperating law firms, or organization are allowed to be submitted for arbitration, NAM’s mass filing fee structure shall apply and the parties agree that the arbitrations will proceed in accordance with the batching process as follows: (i) NAM shall administer the arbitration demands in batches of at least 25 claims, with the discretion to create additional batches if NAM finds that they are necessary to facilitate the efficient resolution of demands; (ii) NAM shall provide for the resolution of each batch as a single consolidated arbitration with one procedural calendar and one hearing (if any) and one final award; and (iii) following such determination of a mass filing, NAM shall apply a single initial filing fee and administrative fee per batch for each side with respect to the fees set forth in NAM’s fee schedule. You agree to cooperate in good faith to implement this batch approach to facilitate the efficient resolution of these claims. All parties agree that arbitrations are of a “substantially similar nature” for purposes of this batching procedure for claims administered by NAM if they arise out of or relate to the same event or factual scenario and raise the same or similar legal issues and seek the same or similar relief. This batching procedure for claims administered by NAM shall in no way be interpreted as authorizing class arbitrations of any kind. Veroplay reserves all rights and defenses as to each and any demand and claimant. If any court or arbitrator determines that this batching procedure for claims administered by NAM and the ADR Services Batching Procedure (see below) are both void or unenforceable for any reason or that an arbitration can proceed on a class basis, then the Arbitration Agreement shall be deemed null and void in its entirety, and you and Veroplay shall be deemed not to have agreed to arbitrate Disputes.

If NAM notifies the parties in writing that it is not available to arbitrate any claim, or if NAM is otherwise unable to arbitrate any claim, that claim shall be submitted to ADR Services, for final and binding individual arbitration before one arbitrator. The arbitration will be administered by ADR Services, Inc. (“ADR Services”) in accordance with the rules promulgated by ADR Services (the “ADR Services Rules”), except as modified by this Arbitration Agreement. If there are 20 or more substantially similar claims that are allowed to be submitted for arbitration but cannot be arbitrated by NAM, and are presented to ADR Services by or with the assistance, coordination, or cooperation of the same law firm, group of law firms, cooperating law firms, or organization, ADR Services shall: (i) administer those claims in at least 20 batches, with the discretion to create additional batches if ADR Services finds that they are necessary to facilitate the efficient resolution of demands; and (ii) apply a single initial filing fee and administrative fee per batch for each side with respect to the fees set forth in ADR Services’ then-current “Mass Consumer Non-Employment Arbitration Fee Schedule”. You agree to cooperate in good faith to implement this “ADR Services Batching Procedure” to facilitate the efficient resolution of these claims. This ADR Services Batching Procedure shall in no way be interpreted as authorizing class arbitrations of any kind. Veroplay reserves all rights and defenses as to each and any demand and claimant.

At the conclusion of the arbitration proceeding, the arbitrator shall issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the award is based. An arbitrator’s award that has been fully satisfied shall not be entered in any court.

Except as expressly provided in the Arbitration Agreement, the arbitrator may grant any remedy, relief, or outcome that the parties could have received in court, including awards of attorneys’ fees and costs, in accordance with applicable law.

Arbitrator’s Fees: You and we agree that arbitration should be cost-effective for all parties and that any party may engage with NAM, ADR Services (as applicable), or the arbitrator to address the apportionment of the arbitrator’s fees.

Confidentiality: The parties agree that the arbitrator is authorized to issue an order requiring that confidential information of either party disclosed during the arbitration (whether in documents or orally) may not be used or disclosed except in connection with the arbitration or a proceeding to enforce the arbitration award and that any permitted court filing of confidential information must be done under seal to the furthest extent permitted by law.

Requirement of Individualized Relief: The parties agree that the arbitrator is authorized, upon either party’s request, to award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. If any of the prohibitions on non-individualized declaratory or injunctive relief, class, representative, and private attorney general claims, or consolidation set forth under this Arbitration Agreement are found to be unenforceable with respect to a particular claim or with respect to a particular request for relief (such as a request for injunctive relief sought with respect to a particular claim), then, after exhaustion of all appeals, the parties agree such a claim or request for relief shall be decided by a court of competent jurisdiction, after all other arbitrable claims and requests for relief are arbitrated.

You agree that any arbitrations between you and Veroplay will be subject to this Arbitration Agreement and not to any prior arbitration agreement you had with Veroplay, and, notwithstanding any provision in these Terms to the contrary, you agree that this Arbitration Agreement amends any prior arbitration agreement you had with Veroplay, including with respect to claims that arose before this or any prior arbitration agreement.

12.5 Opt-Out of Future Changes to Arbitration Agreement

Notwithstanding any provision to the contrary, if Veroplay make any future change to this Arbitration Agreement (other than a change to the Notice Address or other non-material changes), you may reject any such change by sending Veroplay an email to support@veroplay.com within thirty (30) calendar days of the posting of the amended arbitration agreement that provides: (i) your full legal name, (ii) your complete mailing address, (iii) your phone number, (iv) the change(s) you are rejecting, (v) and, if applicable, the username or email address associated with any purchase from Veroplay. It must include a statement, personally signed by you, that you wish to reject the specified change to the Arbitration Agreement. This is not an opt out of arbitration altogether.

12.6 Severability & Survival

If any provision of this Arbitration Agreement, or a portion thereof, is found to be void, invalid, or otherwise unenforceable, then that portion shall be deemed to be severable and, if possible, superseded by a valid, enforceable provision, or portion thereof, that matches the intent of the original provision, or portion thereof, as closely as possible. The remainder of this Arbitration Agreement shall continue to be enforceable and valid according to the terms contained herein.

Notwithstanding the foregoing, if any court or arbitrator determines that the batching procedure for claims administered by NAM (set forth above) and the ADR Services Batching Procedure are both void or unenforceable for any reason or that an arbitration can proceed on a class basis, then, after exhaustion of all appeals, the Arbitration Agreement shall be deemed null and void in its entirety.

This Arbitration Agreement shall survive termination of these Terms. Except as provided in the opt-out provisions set forth above, the terms and conditions of this Arbitration Agreement shall supersede and replace any and all previous arbitration and class action/jury waiver agreements you may have entered into with Veroplay.

13. General Terms

In the event that any provision of these Terms is held to be invalid or unenforceable, then that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions of these Terms will remain in full force and effect.

Veroplay’s failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of Veroplay. Except as specifically stated in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise.

Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors and permitted assigns.

Any notices or other communications provided by Veroplay under these Terms, including those regarding modifications to these Terms, will be given: (i) via email; or (ii) by posting to the Services. For notices made by e-mail, the date of receipt will be deemed the date on which such notice is transmitted.

These Terms and our Privacy Policy are the entire and exclusive agreement between Veroplay and you regarding the Services (excluding any services for which you have a separate agreement with Veroplay that is explicitly in addition or in place of these Terms), and these Terms supersede and replace any prior agreements between Veroplay and you regarding the Services.

These Terms are made in English, and any translation hereof is provided for reference only. In the case of any discrepancy between the English version and any translation, the English version shall prevail. Notwithstanding the foregoing, if Veroplay makes an official German-language version of these Terms available, the German version shall prevail for residents of Germany, Switzerland, and Austria over the English version or any other translations. Likewise, if Veroplay makes an official Greek-language version of these Terms available, the Greek version shall prevail for residents of Cyprus over the English version and any other translations.

These Services are operated and provided by Veroplay. If you have any questions about these Terms, please contact us at support@veroplay.com.

EU-Specific Requirements

If you are situated in the European Union (“EU”), the following EU-specific terms (“EU Terms”) shall apply to you in addition to these Terms. In the event of any conflict these Terms and the EU Terms, the EU Terms shall prevail.

ARBITRATION & CLASS ACTION WAIVER NOTICE in these Terms shall not apply.

1. Section 2 (Updates) of these Terms shall be entirely replaced with the following:

We may provide or deploy patches, updates, upgrades, additional content, or other modifications to the Services from time to time that must be installed for you to continue to use the Services. We may modify, suspend, discontinue, substitute, replace, or limit your access to any aspect of the Services. We do so to maintain conformity of the Services or for other important operational reasons, e.g., to adapt the Services to a new technical environment or to enhance online gameplay, add, update, or remove features, resolve software bugs, including beyond what is necessary to maintain the Services in conformity for other important operational reasons. You acknowledge that your use of the Services does not confer on you any interest, monetary or otherwise, in any aspect or feature of the Services, including but not limited to (where applicable) any rewards, or User Content (save for where it is your own User Content). You also acknowledge that any data, customization, or other data related to your use of the Services may cease to be available to you, including without limitation after a patch, update, or upgrade is applied. We do not have any maintenance or support obligations with respect to the Services.

If any of the above-mentioned changes has a negative impact on your access to the Services, we will inform you immediately about the change, the characteristics and time of occurrence. If the impact of an upcoming change is not minor, we undertake to inform you via email in a clear and comprehensible manner: (i) of such changes before or simultaneously with the upcoming change; (ii) the features and time of the change; and (iii) of your right to terminate free of charge the relevant contract which is affected by the change, within thirty (30) calendar days from receipt of such information or from the time when the Services have been modified by us, whichever is later.

If you decide to withdraw a purchase in response to an update: (i) upon receiving a statement from you expressing your decision to terminate, we will reimburse you without undue delay and in any event not later than fourteen (14) calendar days from such notice, subject to conformity of the Services until receipt of your decision to terminate, only the proportionate part of the order corresponding to the period of time during which the Services were not in conformity, and any part of the amount paid by you in advance for any period that would have remained had you decided not to terminate; and (ii) you undertake to refrain from using the Services or from making it available to third parties.

2. Section 4 (“Purchases from Veroplay”) of these Terms shall be amended to replace the final three paragraphs with the following:

In the event of any errors relating to the pricing or specifications, Veroplay shall have the right to refuse or cancel any orders in its sole discretion unless applicable laws dictate otherwise. If we charged your credit card or other account prior to our cancellation, we will issue a full refund to the same payment method, unless otherwise agreed with you. Additional terms may apply to your purchase, and you will have the opportunity to review such terms in such cases.

You have a statutory right to withdraw from any purchase on the Service within fourteen (14) calendar days without giving any reason. To exercise the right of withdrawal, you must inform us at support@veroplay.com of your decision to withdraw from the contract by an unequivocal statement. You may use the model withdrawal form provided at https://superrabbitgames.com/terms?lang=ko, but it is not obligatory. If you use this online function, we will immediately send you, on a durable medium (e.g., by email), a confirmation of receipt containing details of the content of your notice of withdrawal, as well as the date and time of its receipt. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. Notwithstanding the foregoing, where the purchased Services comprise digital and persistent content (such as games or in-game digital content), you lose your right of withdrawal if the supply has begun with your prior express consent and your acknowledgment that you thereby lose your right of withdrawal. This does not apply to purchases of Virtual Currency, which are always subject to a 14-day cancellation right, provided that the relevant Purchased Virtual Currency has not been used, redeemed, or otherwise consumed. However, applicable consumer protection law, in particular your right of withdrawal, will not in any way be restricted by these Terms.

If you withdraw from a purchase, we shall reimburse to you all payments received from you under this purchase, without undue delay and in any event not later than fourteen (14) calendar days from the day on which we are informed about your decision to withdraw from this purchase. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If a product you purchased from us is not as described, not fit for purpose or not of satisfactory quality, you may be entitled to have it repaired or replaced. If we are not able to repair or replace the product or service such that it reflects the product description provided to you immediately prior to purchase, you may be entitled to a full or partial refund of the purchase price. Any refunds will be issued back to the original payment method, unless otherwise agreed. Please contact us at support@veroplay.com if you believe there is a problem with your purchase. We will not be liable if the problem is caused by accident, abuse, or incorrect use.

If you have purchased a subscription:

Your subscription will continue to automatically renew until you cancel it (on a cadence depending on the subscription package that you have chosen).
When your subscription renews, you will be charged via the payment method you have provided when purchasing your subscription. If a payment for renewal fails, we may suspend your access to your subscription benefits until payment is made.
You may cancel your subscription at any time via your Veroplay account or by sending us a clear statement that you wish to cancel at support@veroplay.com. Cancellation will take effect at the end of the current billing period unless otherwise required by applicable law, and you will continue to have access to your subscription benefits until cancellation takes effect.
You have a statutory right to withdraw within fourteen (14) calendar days of your initial subscription purchase without giving any reason. However, you lose your right of withdrawal if the supply has begun with your prior express consent and your acknowledgment that you thereby lose your right of withdrawal, unless the subscription is for Virtual Currency. You do not have a statutory right to withdraw following subsequent auto-renewals of your subscription.

3. Section 9 (“Termination”) of these Terms shall be amended to replace subsections (i) and (ii) with the following:

(i) You may terminate these Terms with Veroplay at any time for any reason by deactivating your account and discontinuing your use of the Services. Please note that if you terminate these Terms for cause before the end of your subscription period, Veroplay will refund your fees if required under the applicable law. This provision does not exclude your right of withdrawal in any case.

(ii) We may suspend or terminate your account (including these Terms) or cease providing you with all or part of the Services at any time for any reason, unless prohibited by applicable law, including, but not limited to, if: (a) you have violated these Terms, (b) you create risk or possible legal exposure for us; or (c) our provision of the Services to you is no longer commercially viable. In case of (c), if we terminate your account and you have paid fees, we will refund pro-rata to you any fees you have prepaid for the remaining Subscription Period. Other than that, you will not be entitled to any refunds except as set forth in these Terms or required under the applicable law. If we suspend your access or delete your account due to (a), you will not be entitled to any refunds, unless otherwise required by applicable law.

4. Section 11 (“Disclaimers and Limitations of Liability”) of these Terms shall be amended to have the following language replace everything under the “Limitation of Liability” subheading:

Notwithstanding anything to the contrary in these Terms, if our Services are nonconforming, you may, if the requirements of the applicable law are met: (i) demand supplementary performance; (ii) as the case may be, withdraw from or terminate these Terms or reduce the price, and, subject to the applicable law; or (iii) claim damages or reimbursement of futile expenses with the exception of Services that are offered by us free of charge.

We shall be liable for damages and personal harm resulting from the absence of a warranted characteristic or due to gross negligence or intent on our part, our representatives, employees or agents. In addition, we shall be liable in the event of slightly negligent breaches of material contractual obligations, but limited in amount to the damage typically foreseeable. Material contractual obligations are, in the abstract, obligations the fulfilment of which makes the proper performance of a contract possible in the first place and on the fulfilment of which the contracting parties may regularly rely.

If German law applies to you: (i) we are also liable for breach of a guarantee and in accordance with the German Product Liability Act (“Produkthaftungsgesetz”); and (ii) for the Services which are offered by us free of charge, we are only liable for damages caused intentionally or with gross negligence or for personal harm.

Any further liability is hereby excluded to the maximum extent permitted by applicable law.

5. Section 12 of these Terms shall be renamed to “Disputes” and shall be entirely replaced with the following:

If you have a complaint, please contact us in the first instance using support@veroplay.com. In the event of any Dispute or complaint relating to these Terms or the Services, both you and we shall first use best efforts to negotiate an informal resolution to such Dispute for at least thirty (30) calendar days before initiating any formal proceeding. This informal negotiation period will begin upon written notice from one party to the other.

The governing law of these Terms shall be those of the State of New York; however, nothing in these Terms shall deprive you of any mandatory protections available to you under the laws of the jurisdiction where you are located. If you reside in Germany, German law shall apply. The jurisdiction of the courts of Germany is agreed. This means that you may bring an action to enforce your consumer protection rights in connection with these Terms in Germany.

To the extent you act as a consumer, you also enjoy protection of the mandatory provisions of the law of your country of residence, provided they are more beneficial for you than the provisions in this Agreement. This means that you may bring an action to enforce your consumer protection rights in connection with these Terms either in Korea or in your country of residence.

The jurisdiction for any Dispute shall depend on the country or state in which you are resident. You may bring legal proceedings against us either in the courts of Cyprus, or in the courts of the country or state in which you are resident.

United Kingdom-Specific Requirements

If you are situated in the United Kingdom (“UK”), the following UK-specific terms (“UK Terms”) shall apply to you in addition to these Terms, including the EU Terms, unless otherwise provided below. In the event of any conflict among these Terms, the EU Terms and the UK Terms, the UK terms shall prevail.

1. Section 2 (“Updates”) of these Terms shall be entirely replaced with the following:

We may provide patches, updates, or upgrades to the Services that must be installed for you to continue to use the Services, and we may do so remotely. We may make changes to:

reflect changes in law or regulations;
comply with the requirements of including third-party platforms, affiliates, licensors, and other third parties;
make technical adjustments or improvements; or
update or add new content to our Services.

Where a change is material (meaning that it has a significant impact on, or is detrimental to, your use of the Services), we will provide you with thirty (30) calendar days’ written notice prior to the changes being implemented. For non-material changes, technical adjustments, and critical bug fixes, you agree that we are not required to provide advance notice to you. If you disagree with a change, you have the right to terminate these Terms and cease using the Services.

We may, at any time when we consider it necessary to do so, discontinue, substitute, replace, or limit your access to any aspect of the Services, including because (for example):

a Game or feature of a Game no longer attracts sufficient active players to make continued operation economically sustainable;
where the cost of maintaining the infrastructure, licences, or third-party services required to operate the Game has become disproportionate to the revenue generated;
where a third-party platform, technology provider, or licensor withdraws support, access, or consent required for us to provide the Game;
where we are required to do so by applicable law or regulatory obligation, or where a change in law or regulation causes our support for a Game to no longer be sustainable; or
where continuing to operate the Game would expose us or our players to security, economic, safety, or legal risk.

If we decide to discontinue a Game or a material feature of the Services, we will provide you with thirty (30) calendar days’ prior written notice, unless circumstances outside our reasonable control make it impossible to do so, in which case we will notify you as soon as reasonably practicable.

2. Section 4 (“Purchases from Veroplay”) of these Terms shall be amended to include the following:

If you have purchased a subscription:

We will send you a reminder notice by email in respect of the last renewal payment due before the expiry of each six-month period following the date your subscription started (and each six-month period thereafter). If your subscription package renews less frequently than every six (6) months (for example, annually), we will, in addition, send you a reminder notice by email before each renewal payment is due.
Each such reminder notice will be sent seven (7) calendar days prior to your subscription renewal date, and you must cancel prior to your subscription renewal date in order to avoid incurring the next automated renewal payment. If you cancel your subscription, we will send you a confirmation by email acknowledging your cancellation and confirming the date on which it takes effect.
Cooling off periods (right to withdraw): while you do not have a statutory right to withdraw following subsequent auto-renewals of your subscription, the following exceptions apply:
- a) You will have a further 14-day right to cancel your subscription starting on the day after any free trial or other discounted trial period ends; and
- b) If you have purchased an annual subscription, you have a 14-day right to cancel your subscription after every 12-month renewal payment.

Each of the 14-day periods referred to in (a) and (b) above are known as “cooling off periods.” We will send you a “cooling-off notice” on the first day of a cooling off period. If you cancel during a cooling-off period, your cancellation will take immediate effect and you will be eligible for a refund that is proportionate to the subscription benefits that you have received prior to cancellation. Any such refund will be made without undue delay and in any event within fourteen (14) calendar days of your cancellation.

3. Section 9 (“Termination”) of these Terms shall be amended to replace subsections (i) and (ii) with the following:

(ii) We may suspend or terminate your account (including these Terms) or cease providing you with all or part of the Services if: (a) you have violated these Terms; (b) you create risk or possible legal exposure for us (including, for example, a reasonable suspicion of fraud or other abuse); (c) we are required to do so by applicable law or regulatory obligation; or (d) our provision of the Services to you is no longer sustainable for technical or operational reasons beyond our reasonable control (including in the circumstances described in Section 2 of these Terms). Before suspending or terminating your account, we will, where reasonably practicable, give you prior notice and an opportunity to remedy any breach (except where immediate action is necessary, for example, to protect the safety or security of other users, or in the case of suspected fraud).

4. Section 11 (“Disclaimers and Limitations of Liability”) of these Terms shall be amended to add the following language under the “No Assignment” subheading:

Veroplay may assign or transfer these Terms to anyone else, provided that the assignment does not reduce your rights under these Terms. We will contact you to let you know if we plan to do this, and you may end your use of the Services if you do not agree with the assignment or transfer.

5. Section 11 (“Disclaimers and Limitations of Liability”) of these Terms shall be amended to have the following language replace everything under the “Limitation of Liability” subheading:

We are not liable to you for the following types of loss or damage that may arise from your use of the Services:

a) loss or damage that was not reasonably foreseeable by you and us at the time and date you agreed to these Terms;
b) loss or damage resulting from a breach by you of any of these Terms;
c) loss or damage that you could reasonably have acted to prevent, limit, or mitigate;
d) loss of, or damage to, any device on which you access or use any of our Services or any data on that device, unless that loss or damage is directly caused by our failure to exercise reasonable skill and care in the provision of the applicable Services;
e) loss of profit, loss of business, loss of anticipated savings, loss of reputation, or loss of goodwill; or
f) loss or damage that you suffer as a consequence of the actions or omissions of third parties, including (but not limited to) other Users of the Services.

Our aggregate liability under these Terms is limited to the greater of one thousand U.S. dollars ($1000.00) or the amount you paid Veroplay, if any, in the past twelve months for the services giving rise to the claim.

We do not limit or exclude our liability to you for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation by us or our employees or other representatives; or (c) any other matter for which it would be unlawful for us to limit or exclude our liability under applicable law.

If you are a consumer in the UK, you have certain statutory rights, including if the product that you purchase is not of satisfactory quality, not fit for purpose, or does not match the description provided to you. Nothing in these Terms affect your statutory rights.

End User License Agreement

1. Basic Terms

Eligibility

Agreement to Terms

Registration

Advertisements

2. Updates

3. Virtual Currency

4. Purchases from Veroplay

5. Additional Terms for App Store Apps

6. Rights to the Services

7. Restrictions On Use

8. DMCA Policy

9. Termination

10. Indemnity

11. Disclaimers and Limitations of Liability

12. Dispute Resolution & Agreement to Arbitrate

12.1 Mandatory Individual Arbitration

12.2 Class Action / Jury Trial Waiver

12.3 Opt-Out Procedures

12.4 Rules and Governing Law

12.5 Opt-Out of Future Changes to Arbitration Agreement

12.6 Severability & Survival

13. General Terms

EU-Specific Requirements

United Kingdom-Specific Requirements